Benfleet PCN, Cross Chemist, and Benfleet Pharmacy have transformed patient access and GP workload by introducing SystmOne into community pharmacy.
– The Challenge –
The NHS CPCS aimed to reduce GP pressure by referring minor ailments to pharmacies, but manual processes, lack of shared records, and poor communication meant low uptake and poor patient experience.
– The Solution –
By introducing SystmOne into pharmacies, GPs and pharmacists now work from a single, shared system:
Direct real-time bookings into pharmacy rotas
Full patient record access for safer decisions
Seamless communication back into GP records
– The Result –
✅500 GP appointments saved every month
✅Patients receive confirmed time slots and a smoother journey
✅Stronger GP/pharmacist collaboration and improved clinical outcomes
Read more on TPP’s website.
